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Kezcol Quality Guarantee

OUR SPECIAL 100% SATISFACTION GUARANTEE
We really hope you never need this guarantee but we want you to be happy and confident in buying our products, and services so we provide a double guarantee not offered by many suppliers.

1. If you do not agree that we have provided the product or service as described.
OR
2. If we fail to produce and deliver your item(s) within the agreed time.

We promise to refund the total cost of your item(s) includuing any postal charges.

 

Service you can trust
At Kezcol Solutions, we believe that the customer is at the heart of our business and we aim to consistently deliver the highest level of service to you at all times.

Every employee, every communication and every process within Kezcol Solutions should delight you, our most important customer, by demonstrating our understanding of your needs and goals, and by going the extra mile to ensure you are happy and satisfied in all your interactions with us.

We aim to deliver a service that is so good, that our customers will be proud to recommend us to their friends and colleagues, and we will strive at all times to do more than what is expected of us in our endeavour to contribute to your success.

Our Service Guarantee
In the unlikely event that our service dips below our own high standards and your expectations, we commit to resolving your issues promptly, professionally, openly and fairly.

All complaints will be reviewed by the proprietor Colin Lawson and action taken to resolve the issue and address any areas of our service identified as needing attention.

On top of that, we will refund without quibble any and all money for the particular service you find below standard with our full apologies for any inconvenience we may have caused.

Our Service Charter

  • We put our customers first and provide the highest level of customer service through the provision of clear, concise and accurate information and service in a prompt manner.
  • We are highly trained and knowledgeable in our sector, and have the authority and responsibility to deal with your enquiries or be able to refer you further if need be.
  • We will always deal with your query in a very professional manner.
  • We will exercise the utmost integrity and confidentiality and will not disclose or use any information about you without your consent, at all times adhering to the Data Protection policy.
  • We will be open, courteous and considerate, striving at all times to deliver a very positive customer experience.
  • We will continually improve the performance and quality of our customer service by listening to your suggestions and measuring satisfaction levels on a regular basis.

We Value Your Feedback
Our goal is to provide the highest level of service to our customers; we would very much like to hear from you and invite you to share with us your opinions, comments, ideas or complaints about the service you receive. Click here to email us

Further Reading
As well as the information above we strongly suggest you also read our full terms and conditions which can be found by clicking here.

Document date: March 2011
Kezcol Quality Guarantee
 
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